How do you shop at HouseOfSarah14?

* Browse the different categories to make sure you purchase the right items.

* Once you’ve found an item you wish to purchase select your size and click “Add To Cart”. Always make sure that you check our size guide at the right corner of the footer before making a final decision.

* The selected item will then be added shopping basket and once you’ve found everything you need, you can then proceed to checkout and complete the payment.

Why you need to open an account

Creating an account with us means you can shop faster and keep a track record of all your orders every time you log into your account.

Why Is My Order On Hold?

When placing an order with us, please ensure your billing name and address are exactly as shown on your card. Please also ensure that your contact details are filled in accurately so we can contact you if necessary.

What Payment Methods Do You Accept?

We do accept Switch/Maestro, Visa, Visa Electron, MasterCard and PayPal.

Can I Cancel My Order?

If you change your mind, please contact us via email as soon as possible, preferably within 24 hours. Please note that, we are unable to cancel or amend orders that have already been processed.

Why Has My Order Been Cancelled?

An order could be refunded if the item(s) you’ve ordered is (are) no longer available or has (have) gone out of stock. Please contact out team via email ASAP if additional information is needed.

Where Do We Ship?

We ship worldwide. Cost and delivery time will vary depending on your location. Please visit our Delivery page for more information.

What Is Your Exchange Rate For Overseas Orders?

All currencies are based on the current exchange rate. Please make sure you select the appropriate currency to see items displayed in your local currency.

What If The Item I Want Is No Longer Available?

We do restock certain styles depending on their popularity and material availability. To be notified when an item is restocked please select the relevant style and size then click on the “Notify Me When In Stock” link. For more information on a specific style please contact us via email and we’ll respond usually within 24 hours.

When Will My Order Be Processed?

All orders and processed and dispatched within 1-2 working days. If for any reason there’s an issue or delay with your order, we’ll notify you ASAP.

How Do I Use A Promo or Voucher Code?

On the shopping “Checkout” page, enter your code into the “Promo Code” box and click APPLY. This should then show the applied discount.

 Do We Offer A Pre-Order Service?

Yes we do, of course! For some of our most high in demand items, the pre-order service is available. Simply add this item to your cart as you’ll do for any normal order, complete the payment, we'll then send you a confirmation email and will ship your order once the stock becomes available. We'll also keep you updated on the progress of your order and the due date. Please note that the payment will be taken at time of purchase.

What If My Card Is Declined?

If for any reason your payment doesn’t go though and your card is declined, you must get in contact with your bank or card issuer. The number to contact is usually located on the back of your credit/debit card.

Is It Safe To Order Online?

Our site meets the highest standards in terms of security and encryption. When you enter your details such as name, address and credit card number, this information is sent to us using Secure Sockets Layer (SSL) which encrypts the data, preventing anyone else from seeing what is inside the transmission.

Your details are safe with us and will not be shared with third parties. Shop with confidence and assurance.